Cases
Proof, not promises.
Real results from putting AI into production.
Real case
AI support agent · Colombia
Confidential client · Customer support
Challenge
An expensive, slow support operation: a large team and responses measured in days.
What we built
A voice and text AI agent resolving most tickets instantly, 24/7.
Result
95% lower cost per ticket and answers in minutes, not days.
| Metric | Before | After | Change |
|---|---|---|---|
| Human agents | 312 | 133 | −57% |
| Tickets resolved / month | ~1.2k | 40k | — |
| Cost per ticket | €5,32 | €0,26 | −95% |
| Resolution time (TRT) | 6 business days | 1m30s | ≈ −99% |
| First-contact resolution | 88,1% | 96,3% | +8,2 pts |
Real case
Mind 360
Healthcare · Mid-sized · United States
Challenge
Before, the psychologists themselves had to answer calls, handle questions, book appointments and deal with billing — time taken away from patient care.
What we built
A voice agent that answers patients, handles questions, books the appointment and sends billing; when needed, it hands off to a human with a ready case summary.
Result
In assisted production, handling 300 calls per week.